HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting Hikvision Service

Where to get Free Maintenance and save times? HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting.

1. Centralized Sites Management: Hik-Partner Pro provides a centralized platform for managing security devices across multiple sites or locations. This centralized management can be particularly useful for businesses or organizations with distributed security systems.
2. One-stop Security Service Platform: Hik-Partner Pro likely offers a comprehensive suite of security services and features. This could include video surveillance, access control, alarm management, and more. Having all these services integrated into a single platform simplifies management and monitoring.
3. Value-added Remote Troubleshooting: Remote troubleshooting capabilities are crucial for quickly addressing issues with security devices. Hik-Partner Pro may offer value-added features that help security professionals diagnose and resolve problems remotely, reducing downtime and maintenance costs.
4. Efficient Device Management: The platform likely provides tools and features for efficient device management. This might include the ability to configure, update, and monitor security devices in real-time. Efficient device management is essential for maintaining the security and reliability of the system.

Overall, Hik-Partner Pro appears to be a robust security management platform designed to streamline the operation and maintenance of security systems, making it a valuable tool for businesses and organizations that prioritize security.

1. Collection from SGCCTV   Choicecycle Sim Lim Square CCTV SPECIALIST #02-81 11am~8pm. Whatsapp 98534404 for stock level before visit.

2. Payment by PayNow 201207820G or QR code will receive Free Gift Warning Stickers worth $20.00 (1pc per client order)

1. SGCCTV   Choicecycle Sim Lim Square CCTV SPECIALIST #02-81 11am~8pm. Whatsapp 98534404 for stock level before visit.

2. Payment by PayNow 201207820G or QR code

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting Hikvision Service

CHOICE Brand and SGCCTV Brand are Singapore IPOS Trade Mark Registered.
Widely deployed in Shopping Malls, Residential, Commercial, Office, Warehouse.
Compatible with ALL DVR & NVR ONVIF protocols. 
Great Technical Support at Sim Lim Square 02-81 11am~7pm Daily +65 98534404

No more on-site troubleshooting, Reduce High Labor Cost and Transportation, No more Unaware of System Failed.
Client as Admin, authorized our CCTV Specialist Technician to check deployed system health monitoring, upgrade of Features and Functions.
No longer Purchased, Struggle and Sweat.

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting Hikvision Service

1. Configuration Management:
   • Remote Device Configuration: HPP allows security professionals to remotely configure settings for HIKVISION security devices such as IP cameras and NVRs. For instance, they can adjust camera angles, motion detection sensitivity, recording schedules, and more without being physically present at the device location.
   • User Access Control: Security administrators can manage user access permissions and roles through HPP. For example, they can grant or restrict access to specific cameras or system features for different users or user groups.
2. Upgrading and Firmware Management:
   • Remote Firmware Updates: Hik-Partner Pro simplifies the process of upgrading device firmware. Security professionals can remotely schedule and perform firmware updates for cameras, recorders, and other devices, ensuring that the security system operates with the latest features and security patches.
   • Version Tracking: The platform provides a centralized view of firmware versions across all devices, allowing administrators to identify devices that require updates easily.
3. Password Resetting and User Management:
   • Remote Password Reset: In cases where a user forgets their login credentials or for security reasons, administrators can remotely reset passwords through HPP. This ensures that authorized personnel can regain access to the system without on-site assistance.
   • User Account Management: Hik-Partner Pro enables administrators to create, modify, or disable user accounts for the security system. They can also enforce strong password policies to enhance security.
4. Remote Maintenance and Diagnostics:
   • Real-time Device Monitoring: HPP provides a real-time overview of the status and health of connected devices. This includes information about device connectivity, storage capacity, CPU usage, and more.
   • Remote Troubleshooting: When issues arise, security professionals can use HPP to remotely diagnose problems. For example, they can access device logs, view live camera feeds, and perform system tests to identify and address issues without the need for on-site visits.

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting Hikvision Service

How to solve No Video Video Loss HIKVISION Hik-Partner Pro HPP

1. Check the Camera Connection:
   • Ensure that the affected cameras are physically connected properly. Check the power supply, Ethernet cables, and connections to the network video recorder (NVR) or DVR.
2. Camera Status LED Indicators:
   • Check the camera status LEDs. They may provide clues about the camera’s state. For instance, a blinking LED might indicate a network issue.
3. Network Connectivity:
   • Verify that the cameras are connected to the network and that the NVR or DVR is also properly connected.
   • Check if the camera’s IP address settings (static or DHCP) are correct and that they are in the same subnet as the NVR/DVR.
   • Ping the camera’s IP address from a computer to see if it responds. If it doesn’t, there may be network issues.
4. NVR/DVR Configuration:
   • In Hik-Partner Pro, verify that the NVR/DVR settings are correctly configured to recognize and record from the cameras. Ensure that the cameras are added to the device list.
   • Check the NVR/DVR logs for any error messages related to video loss.
5. Power Supply:
   • Ensure that the cameras receive adequate power. Check power cables, adapters, and power distribution.
6. Video Loss Alarm Configuration:
   • Some HIKVISION NVRs/DVRs can trigger alarms when video loss is detected. Ensure that these alarms are configured correctly in your system settings and that you are receiving alerts if video loss occurs.
7. Check Video Playback:
   • Use Hik-Partner Pro to review recorded footage to see if video loss is an ongoing issue or just a temporary problem.
8. Firmware and Software Updates:
   • Ensure that the firmware of your cameras, NVR/DVR, and Hik-Partner Pro are up-to-date. Sometimes, firmware updates include fixes for video loss issues.
9. Physical Inspection:
   • Physically inspect the cameras for any signs of damage, corrosion, or tampering that may affect their functionality.
10. Consult Manuals and Support:
    • Refer to the camera and NVR/DVR manuals for troubleshooting guidance specific to your model.
    • If you’ve exhausted all troubleshooting steps and the issue persists, consider reaching out to HIKVISION’s technical support or a professional installer for further assistance.

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting

4 SCOPE OF WORKS
4.1 The Contractor shall provide only technically trained personnel to carry out periodical checks and maintenance service to the Door Card Access system and Hikvision CCTV system.
4.2 The maintenance service should also include for all necessary upgrading of software programmed for the proper function and enhancements of the Door Card Access system.
4.3 The Contractor shall provide comprehensive preventive maintenance service at four (4) times per annum for the Hikvision CCTV system and Door Card Access system on site including all related works but not limited to;
a) Checking of all card readers’ service, sensitivity & functions and include for adjustment, if necessary.
b) Cleaning of card readers’ including external housing including mounting.
c) Checking and align magnetic contacts, if necessary.
d) Checking and cleaning of breakglass to ensure no breakage.
e) Checking of cable connections to ensure full connectivity.
f) Checking of all wiring and cables for frayness, if any including replacement, if necessary.
g) Checking of System Server for full functionality including any software updates
to Server for efficient error-free operation, correct time log and activity log.
h) Checking of recording system including harddisk capacity, data retrieval for printout.
i) Check, scan disk, perform defragmentation and remove bad data.
j) Checking of computer ventilation and hardware.
k) Checking of UPS to ensure full operation.
l) Return the card access control system back to full operational status, when necessary.
m) Check to ensure proper function of SMS Module connected to administrators via dedicated teleco line provided by Owner,
and including all necessary cabling and equipment, for real-time monitoring.
n) To include and provide for all necessary software and license upgrades to ensure optimum operation of the System.
o) To include for programming of existing system to cater for easy retrieval and printing of specific cards’ records, subject to the requirement of Owner.
4.4 The Contractor shall provide comprehensive preventive maintenance service for the Hikvision Closed-Circuit Television (CCTV) system on site including all related works but not limited to;
a) Checking of all CCTV, sensitivity & functions and include for adjustment, if necessary.
b) Checking of the NVR and ensuring that they are all functioning.
c) Checking of recording system including harddisk capacity, data retrieval for printout
4.5 The Contractor shall report all faulty equipment complete with all associated accessories to Owner immediately.
4.6 In addition to Clause 4.3 and 4.4, the Contractor shall provide professional solutions at enterprise level and propose equivalent or better part(s) or type(s) for replacement of part(s) or type(s) which are unavailable due to material or product shortage or obsolescence.
4.7 The Contractor shall prepare, update and submit single-lined diagrams/layout/report, when necessary for record updates.
4.8 The Contractor shall ensure that only competent maintenance personnel respond to site upon notification by Owner during and outside normal office hours Saturdays, Sundays and Public Holidays inclusive with relevant response time as follows:
a) Minor Breakdown (ie less than 20% of CCTV/Card Readers in a single location not functioning) – within twelve (12) hours from time of call received for Equipment malfunction.
b) Serious Breakdown (ie up to 50% of CCTV/ Card Readers in a single location not functioning) – within four (4) hours from time of call received for Total System failure
c) Major Breakdown (ie more than 50% of CCTV/Card Readers in a single location not functioning) – within one (1) hour from time of call received for Total System failure.

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting

4.9 Should the Contractor’s maintenance staff failed to respond to a system breakdown incident after notification, Owner shall reserve the right to order repair by others and all costs incurred shall be recovered from the Contractor including administrative charges and overheads. In such case, all works carried out by others, shall not have any effect or impact on the guarantee and warranty of the remote status
and surveillance system provided under this Agreement.
4.10 To attend to breakdowns and emergency repairs of the Door Card Access system and Hikvision Closed-Circuit Television (CCTV) throughout the comprehensive maintenance period.
For the purpose of making good the defects or faults, the Contractor shall acknowledge and proceed with reasonable dispatch to
minimize the downtime or non-availability of the System.
4.11 To maintain and submit proper maintenance records of preventive maintenance works carried out and reports for system/equipment failure incidents where a detailed description of the causes of failure and remedial works completed is to be provided.
4.12 To attend meetings as and when required by Owner after given adequate notification including taking notes of meeting for records.
4.13 The Contractor is advised to seek clearance from Security Command on duty for the necessary Passes to enter Restricted Areas for the purpose of running cables, installations, connections and troubleshooting purposes at its own cost.
4.14 The Contractor is also advised to seek clearance from or to engage the in-house maintenance team for isolation of fire protection system or PA system, when necessary.
All necessary charges shall be borne by the Contractor at no extra cost to Owner.
4.15 Normal installation and maintenance works are only to be carried out during office hours. Monday to Friday, between 9am till 5pm.
4.16 The Contractor shall confirm all quantities, measurements and actual locations on site. All quantities and drawings serve only as a guideline for the Contractor and subject to his professional recommendations to be approved by Owner.
4.17 All necessary cabling between different floor levels, should be run through Telecommunication Riser and shall comply with Owner installations and security requirements imposed by them and Security Command Officer.

HIKVISION Hik-Partner Pro HPP One-stop Security Service Platform Value-added Remote Maintenance Configuration Upgrading Password Resetting